Delivery Information

DELIVERY TIMES
COVID19 Updates:

  1. Free Home Delivery for any orders of 2 bottles or more during the Circuit Breaker period - we're working hard to help you cope!
  2. We seek your understanding during the Ramadan period, if the actual delivery time is slightly different from your selection (possibility of an earlier delivery) to allow our hardworking driver to pray and break fast on time.We hope that the kindness shown to him by our regulars, continues.
  3. Walk-in sales at the warehouse are suspended throughout the Circuit Breaker.


Our aim is to make your wine delivery as convenient to you as we possibly can by asking your preference for one of the following -

Monday-Saturday 9am to 3pm 12pm to 530pm

If we do not have your preference we will allocate you a time when we are next in your area over the next few days. This day and time will be communicated on your 'Wine Order Confirmation' which will be emailed with payment options or acknowledgement of payment received. Please do feel free to change that time by replying to the email or calling us at 6514 3227.

DELIVERY CHARGES
 

Orders $0 to $199.99 (after any discounts) have a $10 delivery charge
Orders $200 (after any discounts) upwards receive free delivery

NEXT DAY AND SAME DAY DELIVERY

We can deliver most orders the next day (same day for orders placed in the morning). In rare circumstances, delivery slots might be all booked out due to overwhelming demand, and this would be reflected on the checkout page. We do understand that wine emergencies occur - please drop us an email at wine@undergroundwines.com.sg and we will do our best to get your wine across asap. 

NOBODY TO ACCEPT DELIVERY

Our drivers have busy schedules and cannot be expected to wait. If there is nobody home we endeavour to will contact you to arrange an alternative arrangement. If we cannot contact anyone the wine will be bought back to the warehouse and a  re-delivery fee charged.

We are happy to leave wine at your own risk on your doorstep, a pre-arranged hiding place, a neighbour or with security guards. Just let us know.

SPECIAL DELIVERIES

Gifts - we offer complimentary gift card and suitable packaging. So please email us and inform us if you have any special delivery.

And lastly, although unlikely, we do take your delivery very seriously so please do let us know if you have any feedback on the delivery team!

 

designed and developed by Ishmeet Narula