Delivery Information

DELIVERY TIMES
 

Post Circuit Breaker Update:

  • Free Home Delivery for any orders of $90 or more
  • Walk-in sales at the warehouse continue to be suspended, but pickup is an option.
  • Store Pickup only by prior arrangement. Please email us. Only available on workdays, before noon.
  • Contactless delivery continues to be the default on all orders. 


Our aim is to make your wine delivery as convenient to you as we possibly can by asking your preference for one of the following -

Monday-Saturday 9am to 3pm 12pm to 730pm

Please indicate any requests in your order comments and we will attempt on a best effort basis. For any changes, please contact us, preferably by email .

DELIVERY CHARGES
 

Orders $0 to $199.99 (after any discounts) have a $10 delivery charge
Orders $200 (after any discounts) upwards receive free delivery

NEXT DAY AND SAME DAY DELIVERY

We can deliver most orders the next day (same day for orders placed in the morning). Sometimes, delivery slots might be all booked out due to overwhelming demand, and this would be reflected on the checkout page. We do understand that wine emergencies occur - please drop us an email at wine@undergroundwines.com.sg and we will do our best to get your wine across asap. 

NOBODY TO ACCEPT DELIVERY

Our drivers have busy schedules and cannot be expected to wait. If there is nobody home we endeavour to will contact you to arrange an alternative arrangement. If we cannot contact anyone the wine will be bought back to the warehouse and a  $10 re-delivery fee will be charged.

We are happy to leave wine at your own risk on your doorstep, a pre-arranged hiding place, a neighbour or with security guards. Just let us know.

SPECIAL DELIVERIES

Gifts - we offer complimentary gift card and suitable packaging. So please email us and inform us if you have any special delivery.

And lastly, although unlikely, we do take your delivery very seriously so please do let us know if you have any feedback on the delivery team!

 

designed and developed by Ishmeet Narula