Delivery Information

DELIVERY CHARGES

Orders $0 to $149.99 (after any discounts) have a $10 delivery charge.

Orders $150 (after any discounts) upwards receive free delivery.

Express 2 hour delivery option (Monday - Friday during operating hours) $20.

 

NEXT DAY AND SAME DAY DELIVERY

We can deliver most orders the next day (same day for orders placed in the morning). Sometimes, delivery slots might be all booked out due to overwhelming demand, and this would be reflected on the checkout page. We do understand that wine emergencies occur - please drop us an email at wine@undergroundwines.com.sg and we will do our best to get your wine across asap.

 

NOBODY TO ACCEPT DELIVERY / SPECIFIC TIME REQUESTS 

Our drivers do a busy islandwide run each day and are unable to wait. If there is nobody home we will endeavour to contact you to make an alternative arrangement. If we cannot contact anyone the wine will be brought back to the warehouse and a $10 re-delivery fee will be charged. We are happy to leave wine at your own risk on your doorstep, a pre-arranged hiding place, a neighbour or with security guards. Just let us know (email, or a note in your order).

We endeavour to make your delivery at your preferred times - please do let us know any contraints and we will try our best to work around them - in case it is not possible, we will let you know.

 

SPECIAL DELIVERIES

Gifts - we offer complimentary gift card and suitable packaging. So please email us and inform us if you have any special delivery requirements.

And lastly, although unlikely, we do take your delivery very seriously so please do let us know if you have any feedback on the delivery team!

For any requests or changes, please contact us, preferably by email.